1st Fix Machine Solutions

Don't re-invent the wheel...
Fix it!


Are you a qualified 1st class Mobile Service Engineer?
We may have just the opportunity for you!

If you are interested, please send your CV to

Our Story

We are 1st Fix Machine Solutions, a unique company specialising in cleaning equipment repair and maintenance.

The Company was formed in January 2014 when Roy Cole, Director and Founder, recognised the cleaning industry would benefit from an independent, reliable and high quality service provider. 1st Fix Machine Solutions Limited is that service company, offering a fast response to our customers. Specialising in strategies to ensure a 1st time fix of machines, our Mobile Service Engineers are trained, equipped and efficient to give the best levels of customer service.

How do we achieve this? Well, firstly our Engineers use technology to the full, ensuring effective communication at all stages of the process. Tablets complete with our modern, proven service software, full drawing access and satellite navigation will give our Engineers the ability to receive full breakdown details, as well as list exactly what they have done, what parts they have fitted, view manufacturers’ drawings and capture a customer signature.

We want to exceed our customers’ expectations and we will achieve this with a world class IT solution, excellent communication and the best Engineers in the field.

Roy's Story

Roy joined the cleaning industry 12 years ago. In October 2006 he started MITIE Equipment Services, an internal division of MITIE Cleaning Services, with full responsibility for the whole business including operations, financial management, business strategy and development. Roy took this division from strength to strength, and by December 2013 the division was turning over £3.3m with 51 staff, of which 40 were engineers on the road. Under Roy’s leadership Equipment Services was offering MITIE’s internal companies national coverage, Retail 1st time fix rates of above 96% and response rates of 24 hours.

He recognised the importance of customer service, effective communication and the critical element; people in achieving customers’ expectations. He was keen to put his knowledge to further use as an independent service provider and it was at this point, 1st Fix Machine Solutions was born.


Nationwide Response


Our team of engineers are set up around the country. So wherever you are in the UK, we can guarantee a fast response time.

On Site Repair

On site

Our skilled, trained and fully equipped engineers will repair your machines on site, meeting our agreed SLA’s.

1st Fix Solutions

1st Fix

We have developed a range of strategies to ensure we offer you the highest possible 1st fix repair rate.



We recognise machine uptime is critical. If we cannot repair your machine we can, by agreement, supply a suitable replacement to keep you cleaning.

Custom Contracts


1st Fix have a range of tailor-made maintenance contracts. From routine maintenance visits to ad hoc repairs, we can offer the contracts to meet your needs.

Disposal and Recycling


In the event that your machine is beyond economical repair, we offer safe removal and disposal of your old machines.


If you are new to us, please...

Contact Us!

For our existing customers, it’s simple. Follow the steps below:

Step 1

Ok so maybe the fire is a bit much. But don't panic if your machine breaks! The first thing to do is contact us.

Broken Cleaning Equipment
Contact 1st Fix


Pick up the phone or drop an email to our office team. Alternatively, use our customer portal to log your case directly onto our system.


Your case is instantly received by an Engineer via our state of the art cloud based service software, complete with all your logged details.

1st Fix using The Cloud
On site repair


Our highly skilled engineer will arrive on site to repair your machine to the 1st fix principles, minimising any downtime.


An engineer’s job sheet detailing the complete repair will be sent to you electronically the same day.

Happiness all round!

Step 6

Tada! Your machine is repaired within the SLA.

Do you want more?

OK, so we have simplified the process here.
If you want SMS messaging notifications, multi-drop emailed job sheets, PAT Certificates,
fast and/or bespoke invoicing or more, we will arrange this too.

Just ask!

Contact Us


1st Fix Machine Solutions Limited
Hatton House
18 Apollo
Lichfield Road Industrial Estate
B79 7TA




+44 (0) 1827 67999

Company Registration Number: 8842707
VAT Number: 184 152 118